SaaS Implementation & Onboarding
Discovery, requirements, configuration, testing, readiness, go-live and customer adoption.
SaaS Implementation · Professional Services · Customer Success · Solutions Consulting · Technology Consulting
Senior SaaS Implementation & Professional Services Consultant
I help customers transform technology investments into working solutions.
Sepcialization: Implementation Consulting · Professional Services · Customer Success · Solutions Consulting
Senior implementation and professional services consultant with a long track record of leading complex SaaS and enterprise technology deployments from discovery through go-live and adoption. Extensive verifiable experience helping customers move from “we bought the technology” to their goal of “we’re successfully using it and achieving our ROI expectations.”
250+
implementation engagements led while working at HP and at Kaseya ranging from SMB to enterprise clients
5,000+
technical training workshops and strategy sessions delivered
15+
years working across technology, implementation and customer delivery
Experience that lives between the customer and the technology.
The hardest part of an implementation is rarely just configuring the software. It is understanding what the customer is trying to accomplish, translating that into a workable solution, and keeping everyone moving when the details get complicated.
That has been the common thread throughout my career. I have worked with customer executives, business teams, engineers, vendors, project teams and technical specialists to turn requirements into solutions, resolve issues, manage dependencies and get customers ready for production.
My background spans SaaS, enterprise technology, managed services, cybersecurity, compliance, payroll, ATS platforms, integrations, data migration and customer enablement.
How I approach implementation
I bring together the customer-facing, technical and delivery sides of an implementation.
Successful delivery is not simply about completing configuration. It means understanding the business outcome, identifying what could derail the project, keeping stakeholders aligned and helping the customer become confident using the solution.
SaaS Implementation & Professional Services Expertise
Experience across the customer, technical and delivery sides of complex software and enterprise technology implementations.
Professional Services
Customer-facing consulting, solution delivery, transformation and implementation ownership.
Enterprise Implementations
Complex deployments involving multiple stakeholders, technical workstreams, dependencies and vendors.
Customer Success & Adoption
Helping customers understand new workflows, prepare teams and move successfully beyond go-live.
Technical Consulting
Bridging business requirements and technical execution across customer and internal teams.
Solution Design & Configuration
Turning operational requirements into practical workflows and system configurations.
API & Third-Party Integrations
Supporting integrations and resolving gaps between standard product capabilities and customer requirements.
Data Migration & Validation
Data mapping, validation, migration coordination and identification of data-related implementation risks.
Requirements & Workflow Analysis
Understanding business processes and translating them into workable technology solutions.
Risk, Dependencies & Escalations
Identifying blockers early, coordinating resources and keeping implementation priorities visible.
Go-Live Readiness
Preparing customer teams, workflows and technical environments for successful production launch.
Technical Training & Enablement
Customer training, strategy sessions, documentation and knowledge transfer that support adoption.
A career built around delivery.
More than two decades working across implementation, professional services, enterprise technology and customer delivery.
June 2024 – Oct 2025
Senior Professional Services Consultant
Kaseya
Led implementation and transformation engagements for 150+ global MSP clients, covering discovery, solution design, configuration, testing, integrations, training, risk management and operational readiness.
Sep 2018 – May 2024
SaaS Implementation Consultant
Various Organizations · Contract Engagements
Delivered SaaS implementations and technology consulting engagements across different platforms and business environments, including payroll, ATS, data and process migrations, integrations and customer enablement.
Aug 2010 – Aug 2018
Technology Implementation Consultant III
HP · Managed Enterprise Services
Led discovery, solution design and enterprise technology implementations for major gloabl Fortune 100 organizations across multiple verticals, coordinating technical workstreams, risks, dependencies and customer teams.
May 2008 – July 2010
Implementation Project Manager
Modis Inc. · National Accounts
Managed large-scale, multi-location technology implementations and software rollouts for organizations including Disney, Home Depot and Bank of America.
What customers have relied on me to do.
Lead complex implementations
Own the path from discovery and requirements through configuration, testing, readiness and production.
Connect business and technical teams
Translate operational needs into practical solutions and keep the right people aligned.
Find what can derail a launch
Identify configuration gaps, integration issues, data problems, dependencies and technical blockers early.
Help customers actually adopt the solution
Deliver training, documentation and guidance that move customers beyond go-live.
Open to the right conversation.
Implementation. Professional Services. Customer Success. Technical Consulting.
Remote preferred. Open to onsite/hybrid opportunities in Chicago, IL and Orlando, FL as well.
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